At Isabel Cruise, we are committed to delivering high-quality travel essentials, camping gear, fishing gear, and hiking gear to customers worldwide. Please review our shipping policy below for details on order processing, shipping methods, and other important information.
1. Order Processing
- Orders are typically processed within 1-2 business days after confirmation.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods & Costs
- We offer standard and express shipping options, depending on your location.
- Shipping costs vary based on the destination and total order weight. The exact shipping fee will be displayed at checkout before payment.
3. International Shipping
- We ship to multiple countries worldwide. However, shipping availability may vary depending on local regulations and restrictions.
- Customers are responsible for any applicable customs duties, taxes, or import fees. These charges are determined by your country’s customs policies and must be paid upon arrival.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your package using the provided link or through our website.
5. Undeliverable Packages
- If a package is undeliverable due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, the customer may be responsible for any reshipment fees.
6. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of receiving it at [[email protected]] with photos of the damaged item.
- If your order is lost in transit, contact us so we can investigate and assist in resolving the issue.
7. Contact Us
For any questions regarding our Shipping Policy, please reach out to us [email protected].