At Isabel Cruise, we strive to provide high-quality travel essentials, camping gear, fishing gear, and hiking gear. If you are not satisfied with your purchase, please review our refunds and return policy below.
1. Eligibility for Returns
- Items can be returned within 7 days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
- Returns will not be accepted for items that show signs of use, damage, or missing parts.
2. Return Process
To initiate a return:
- Contact our support team at [[email protected]] within 7 days of receiving your order.
- Provide your order details and a reason for the return.
- Our team will provide further instructions on the return process.
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your return request.
3. Refund Policy
- Approved refunds will be processed within 5-7 business days after receiving the returned item.
- Refunds will be issued through cash.
- Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item was defective or incorrect.
4. Exchanges
We only replace items if they are damaged or defective upon arrival. If you need an exchange, contact us within 48 hours of receiving your order at [[email protected]].
5. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (unless received in that condition).
- Items returned after the 7-day return window.
- Custom or personalized items.
6. Contact Us
For any questions regarding our Refunds & Return Policy, please reach out to us [email protected].